Aquatic Refund Request Form

For the application of refunds due to the COVID-19 related closure.

All direct debits have been suspended automatically from Monday 23 March 2020, until we resume normal operations. All direct debits paid prior to Monday 23 March that relate to future dates will be credited to your Bay Venues customer account.

You may request a refund for your account credit using the form below. You can also use the form below to apply for a refund of memberships or BaySwim terms paid in advance.

Bay Venues will work through these forms on a case by case basis, so we appreciate your patience.